General

Bed Bugs Limited wishes you to be aware that your statutory customer rights are not affected in any way by our Terms and Conditions of Sale.

These terms and conditions are applicable to the supply of all Products by Bed Bugs Limited to the Customer; they are governed and shall be interpreted in accordance with the laws of England and Wales. When you make a purchase from Bed Bugs Limited you are agreeing to these Terms and Conditions of Sale. Bed Bugs Limited means Bed Bugs Limited of 12 Hermitage Lane, London SE25 5HH. The term Customer or the use of the word “you” means the person or company who has placed an order with Bed Bugs Limited for purchase any of the products. “Products” means the products and services offered for sale by Bed Bugs Limited

Product

To comply with UK Government legislation and to ensure that there is no undue risk to people, animals and the environment, all pesticide products must be supplied in their original packaging which includes the registered label text for safe handling and use. Bed Bugs Limited wishes to clarify that it is the customer’s responsibility to read and comply with the label instructions. All product warranties are the responsibility of the product manufacturer. Bed Bugs Limited sources products in good faith from reputable suppliers. Like any retailer, Bed Bugs Limited cannot be held legally responsible for product statements made by these suppliers either in their promotional material or product labels. Products supplied may be different from those displayed.

Services

All services based transactions are backed by our company guarantee and exceed all UK health and safety legislation with regards pest control. Bed Bugs Limited cannot be held responsible for any losses or damages which occur as a result of accidents while working within your home.  While we will always take all steps possible to resolve your problem we acknowledge that bedbugs are a pest of exposure and as such we can only advise you on how to avoid contact with the hope that you adhere to this advice.

Prices

So you know exactly what you have spent, all our prices are quoted in Sterling (£), inclusive of VAT for products but excluding VAT for services. They are exclusive of carriage and packing because this can vary. Unless otherwise stated carriage is added to your order prior to purchase and the total price will be displayed to you before you complete you purchase. Bed Bugs Limited reserves the right to decide if products are supplied by courier or through the postal system. There are no other additional costs. Prices at point of purchase remain valid until delivery is accepted.

Payment

Payments must be made in £ Sterling, unless otherwise specified, using any of the payment methods displayed. When you have completed your selection you will be transferred to our secure server to complete payment for product purchases, service visits are payable at the end of the first visit in full unless other arrangements have been made with the office at the time of booking.

Delivery

Any date or period stated for delivery shall be considered as indicative. If a Product is in stock, we aim to ship it to you within 48 hours of placing the order. If we cannot dispatch an item to you within 10 days of your order we will notify you by e-mail and at your request, we will cancel the order. In this case, we will either refund your money in full or supply a comparable alternative product. Bed Bugs Limited cannot be held responsible for delays in the delivery caused by the product manufacturer, or any other third party.

At this time we are unfortunately only able to deliver to addresses which have a UK postcode if you have a need for a product and are outside the UK please contact us to discuss possible solutions.

Acceptance of the Goods

The Customer shall be responsible for inspecting all goods on arrival and where a courier is used prior to signing the carriers note. If goods are damaged this has to be stated on the carriers note, without this no claim will be considered by the carrier. For the avoidance of doubt, the Customer shall be responsible for inspecting goods supplied through the post. Bed Bugs Limited should be notified of damaged products in writing within 3 days of receipt of goods. This does not affect your statutory rights.

If any Products supplied by Bed Bugs Limited should be considered defective or different from the product ordered, an immediate full refund will be provided on return of Products to Bed Bugs Limited at 12 Hermitage Lane, London SE25 5HH. Goods exchanged or replaced for reasons other than above will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods. All non-defective goods returned must be in stock condition and in the original packaging.

Cancellation Policy

Bed Bugs Limited reserves the right to refuse any order or part order or to request further information to enable it to process or evaluate the order. Provided that it takes all reasonable steps to notify the customer within 10 days of order placement, Bed Bugs Limited accepts no liability for any failure to ship products where this results from its inability to do so or its decision, on reasonable grounds, not to do so. In such cases, Bed Bugs Limited will immediately refund any payments made in full.

The Customer: The customer has the right to cancel their order within 7 working days of receipt of the goods. The customer is responsible for any costs involved in returning the goods. Once Bed Bugs Limited has verified that the returned product is in stock condition and in the original packaging, it will refund the customer’s money within a reasonable period.

Customer Complaints

We expect our service, advice and products to be of the highest standards, however in the unlikely event that you have a complaint please contact Bed Bugs Limited by email at info@bed-bugs.co.uk or call our customer service line: 0207 720 6468. Bed Bugs Limited will respond as promptly as possible.

The outline of our terms and conditions are above should you have any questions please contact us and we will respond as soon as possible.