Having tenants with a bedbug infestation can put a strain on the relationship between both parties, which is why it is important to solve any problem correctly and efficiently, from the start. We are a company which is solely dedicated to dealing with bedbug infestations, and therefore we are able to help you resolve any problem quickly and cost effectively.
Dedicated technicians will assess the situation and confirm the presence of bedbugs prior to establishing what is the most efficient and appropriate course of action.
Our aim is to get your property bedbug free as quickly and efficiently, without the additional cost of furniture and personal effects replacement. This ensures you
- Comply with your responsibilities under the 2004 Housing Act
- Protect your property investment and reputation
- Are supported by the UK’s only dedicated decontamination facility
- Can ensure problem-free changes of tenancy Receive cost-effective and affordable treatments with no wastage of furniture or items
- Are backed by our Gold Standard Guarantee.
We request you not do any preparation in advance of our assessment consultation visit. This is to avoid disturbing potential signs of an infestation and prevent inadvertent contamination of non-infested areas within your property. We have assessed many cases where homes have been unnecessarily disrupted and infested items have been moved during pre-visit preparation. This has often resulted in a simple minor infestation becoming more major and involving multiple rooms.
As in the case of a crime scene, leaving the area untouched gives us the best chance to detect and observe all the clues to accurately determine the cause, and which ultimately leads to a faster resolution of any infestation.
In the event that preparation is required, due to a dispersed or heavy infestation, we will provide clear instructions regarding what needs to be done in advance of treatment. If necessary, we can arrange for our “Prep Support Team” to help you with this task.
The first stage of any treatment program is to assess the area to confirm that the infestation is bedbugs. This is not only a legal requirement under several Acts of the UK Parliament, but is also good scientific practice. Unless you confirm what you are trying to kill, you cannot be sure that the problem is fully resolved. Our standard form of confirmation is the detection of one or all of the recognised activity signs, which include live samples, cast skins or faecal traces. In the case of faecal traces, for absolute accuracy, we use the Bedbug Blue™ faecal trace confirmation kit. Visual confirmation alone is not considered 100% reliable.
During the assessment, the technician will focus on establishing the extent, duration and dispersal of the infestation to determine the most appropriate and efficient treatment program. It also helps us to better understand your exposure profile and thus what steps you need to take to ensure bedbugs stay away. Each room is thoroughly checked before the treatment phase starts to ensure that we address the entire issue from the start.
If our assessment reveals that your home does not have bedbugs, we will endeavour to identify the cause of the problem and will offer you our recommendations on how to resolve it, by means of non-chemical methods. In such cases, we charge a small assessment fee and leave an educational pack detailing how to avoid coming into contact with bedbugs in future. This includes advice on what monitoring solutions we recommend, plus a free sample identification pack should you find something of concern in the future.
In 2011 we formed a technical working agreement with an Italian company to develop the world’s first steam generation system that is optimised for the treatment of bedbug infestations. This equipment is now the standard equipment for all our technicians. The use of this unique Integrated Pest Eradication method enables us to resolve your infestation before we leave the site. Following treatment, most clients report little or no subsequent activity. Therefore, only rooms with an active infestation need treatment.
In 2014 we set out to be 100% green and chemical free before the year was out having perfected this approach with our commercial clients since 2012. We have proven time after time that even the most advanced infestations can be eradicated quickly and efficiently and with less disruption that a chemical based treatment. It relies upon the quality of the work more than the choice of insecticide and is not something that they can develop resistance to as they are immediately dead. Our decision also reflects the most recent medical research which confirms that insecticide use in homes can have long term health effects (Elizabeth Milne et al 2013). We would rather provide a more professional solution than keep our fingers cross that what has been sprayed is effective.
This treatment service is charged on an hourly rate basis, and has the following key benefits:
- 100% insecticide free and thus completely safe for your family
- Superior 180 °C treatment temperature for instant eradication
- Supported with organic residual product and Passive+ Monitoring
- Designed to resolve your problem on the day of treatment
- Backed up with the support of the Off-Site decontamination facility
All assessment and treatment services are fully supported by a customised step-by-step guide to ensure that your tenants know exactly what needs to be done to assist us in resolving the infestation. This is based upon our extensive experience and will give you and your tenant peace of mind, in the knowledge that problem is being handled correctly. The documentation also covers diverse aspects to help deal with the psychological issues surrounding bedbugs, avoiding them in future and how to help educate friends, family and future visitors.
Once an infestation is resolved we recommend the installation of Passive Monitors, which can be installed during the treatment. These monitors can be checked by the tenants and will ensure that any future occurrences will be detected at the earliest possible opportunity. This will provide speedy detection and enable any future issues to be dealt with cost effectively, by a deep cleanse and Passive Monitor replacement.
The documentation also outlines the additional support services that we are able to provide, should you want any aspects of the post treatment recommendations to be managed for you or if Off-Site decontamination is recommended as part of the solution.
To learn more about our services for landlords please visit our specialist micro site
linked below: View our Detailed Services for Landlords Page.
We always fully respect the confidentiality of our clients, which is why all of our vehicles are unmarked. We do not wear bright highly visible clothing or safety suits, and we will not attempt to turn your home into something out of a Hollywood Sci-Fi film, with pipes and tubes running to the windows and doors like Ghostbusters or ET.
Health and Safety
All our work is carried out to the highest standards with due regard of health and safety, as evident from our membership to independent schemes. Furthermore no work will be carried out until any infestation is confirmed and the extent of the problem has been identified.
If you have been previously treated or have self treated please complete the “previously treated disclosure procedure” in advance of seeking an appointment. This is part of our risk assessment and cannot be circumnavigated for the health and safety of you as well as our staff.