We request you not do any preparation in advance of our assessment consultation visit. This is to avoid disturbing potential signs of an infestation and prevent inadvertent contamination of non-infested areas within your property. We have assessed many cases where homes have been unnecessarily disrupted and infested items have been moved during pre-visit preparation. This has often resulted in a simple minor infestation becoming more major and involving multiple rooms.
As in the case of a crime scene, leaving the area untouched gives us the best chance to detect and observe all the clues to accurately determine the cause, and which ultimately leads to a faster resolution of any infestation.
In the event that preparation is required, due to a dispersed or heavy infestation, we will provide clear instructions regarding what needs to be done in advance of treatment. If necessary, we can arrange for our “Prep Support Team” to help you with this task.
The first stage of any treatment program is to assess the area to confirm that the infestation is bedbugs. This is not only a legal requirement under several Acts of the UK Parliament, but is also good scientific practice. Unless you confirm what you are trying to kill, you cannot be sure that the problem is fully resolved. Our standard form of confirmation is the detection of one or all of the recognised activity signs, which include live samples, cast skins or faecal traces. In the case of faecal traces, for absolute accuracy, we use the Bedbug Blue™ faecal trace confirmation kit. Visual confirmation alone is not considered 100% reliable.
During the assessment, the technician will focus on establishing the extent, duration and dispersal of the infestation to determine the most appropriate and efficient treatment program. It also helps us to better understand your exposure profile and thus what steps you need to take to ensure bedbugs stay away. Each room is thoroughly checked before the treatment phase starts to ensure that we address the entire issue from the start.
If our assessment reveals that your home does not have bedbugs, we will endeavour to identify the cause of the problem and will offer you our recommendations on how to resolve it, by means of non-chemical methods. In such cases, we charge a small assessment fee and leave an educational pack detailing how to avoid coming into contact with bedbugs in future. This includes advice on what monitoring solutions we recommend, plus a free sample identification pack should you find something of concern in the future.